Returns & Refunds

We hope you love your new jewelry as much as we do. ♡ Because we are a small business, **all sales are final** and we do not accept returns or exchanges for change of mind, personal preference, or other non-defective reasons.

That said, if something went wrong with your order, we’ll always do our best to make it right.

Damaged or Broken Items

If your jewelry arrives damaged or broken, please contact us **within 3 days of delivery**. Include your order number and clear photos of the damaged item and packaging.

Once the issue has been reviewed, we will offer a **replacement or refund**, as appropriate.

Damage caused by normal wear, improper care, accidents, or damage occurring after the item has been worn is not considered damage on arrival.

Wrong Item Received

Oops — our bad! ♡

If you receive an item different from what you ordered, please contact us **within 3 days of delivery** with your order number and a clear photo of the item you received.

We will correct the mistake at **no additional cost to you**.

Lost Packages

If your package appears to be lost in transit, please contact us so we can review the tracking information and work with the shipping carrier.

Once a package is confirmed lost, we will work with you on a **replacement or refund**, depending on the circumstances and availability of the item.

Packages Marked Delivered but Missing

If tracking shows your package as delivered but you cannot locate it, please check around your delivery location, with members of your household, and with the shipping carrier.

If the package still cannot be located, please contact us. We will help review the tracking information and determine the appropriate next steps.

Packages marked as delivered are **not automatically eligible for a refund or replacement**.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order.

We are not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.

If your package is returned to us because of an incorrect or incomplete address, you may be responsible for the cost of shipping the order again.

Final Sale

Except for items that **arrive damaged or broken, incorrect items, or qualifying lost-package situations, all sales are final.**

Questions about your order? Please contact us and include your **order number** so we can help. ♡